Leading and motivating
What is leader5hipin business?
Clearly, an entrepreneur shows leadership. They siart iheir
own business,and then build it up from scratch.But the
head of a ieam, deparimentor lalgc organizationcm also
show leadelstup.what do thesepeoplehave in comlon?
A good $ay io ansa'e! this is to look at the difference
betweenleadershipand maagcmcni. To simplify greatly:
irr Leaderslook at the big picture,wclcomechange,ale good
at motivating and influencjng,and ivork well alone(or at
the head oi teams).
1 Managerslook at the deiails,welcomestability,.re good
at supervising,and wolk well as team members.
In addition, managelstcnd io gct their authority from their
role (a bosswith subordin.tes),a'hilc leadersget their
a(ihority from their personaliryPcoplejust tunr io l..ders
fo. guidance,regardlessofthei! position.Thev hale. quality
Eight characteristics ol a good leader
I Vision: this meansgcnc.atingideasabori the wny ahead,
and then Scitirg buy- (= commitmentto a shared8oa1)
from other people.
ll Moiivation: as {'cll as oblious thin8s Iike salary this
n r l u J c - p r J F p .J p p r . c r . r u . ni - d ( c o $ , n i t i o ' .
Emotionalintelligence:this us€d to be calledempathy or
intuition. It meds 'reading people' knowing what they
Empoweringothers:tell pcople rvhat you expecthom
them, gile them the tools ihey need to succeed,and then
get out of their way. Leam to listen,nothing is more
empoweringthm b€ing head.
Being trustworthy:your behaviourshould be consistent
rlith yourbeliefs,othetrise people won't trust you.
Actionsspeaklouder thm aords.
Taking risks and managingchange:leadersneed io be
changeagenis- in a fasFmovingworld, any organizahon
that siandsstill will fail. Butchangebrings rcsistance.
Leadershave io explain why changeis necessa!,
establisha process,involve everyone,providc support,
communicatethe outcones and sharethe bencfits.
Focrs and follow-through:this involvesseiting priorities
and doinll whal you say you will do. Unfortunately,many
lea.tersare poor finishcrs.
A s e n s eo f h u m o u r :t h c a b i l i t yt o l a u g h . t y o u r s c l fi s .
good ilay to b.ing othcrsalong wiih yo!.Ii dcnonshates
a degreeof self-knolvlcclge.
Motivation
A survey by Kabsn
Consultlngaakedpeople
In a wlde |angeol Industry
sectoG whet medelhem
teel good al work. Here are
the resulis:
The Esearchersdrewthe followingconclusionsabout
Noticelhe dominanceotthe lop thr€ecalegorles:
motivation:
achievemeni
A senseof achevement,
and havingthat
working
Positive
recognizedappeff to be strongmolivatorc.
Ina task-oriented
busnessword, it3 mportantto
lhai
financial
psandthe 'er.otiona' dimensnf
relatonships
areaso importantNolicealso
remernber
that relaiionsh
rewardwasonlyrankedsixth Thisls quitesurprising.
to workarevery mportant.
Theresearchers
thenaskedpeoplewhatmadethemleel
Recognition
andpositvefeedback
arethe oxygenof
bad at work Here the mostcommonresponseby tar was
'a negatveexperience
wlh colleagues.A rangeof olher
success
and
Employees
.sk, 'Whalsin it for me?'Blsinest
company
factorswerea so menlioned:ack ot recognilion,
facloK.
s.tisfaction
did not appearasrnotvational
customer
po lics stress,boringwork,elc temslhatwerementoned
Motivation
anddemotivation
arenot equalandexact
essoftenincluded:ack of support,havlnga bad boss,lack
whle
wasthe
opposites.
Forexample,
aclrievement
of d recton and unsatisfactory
evelsol pay.Thesed d noi
was
rarely
mentioned
asa
motvator,fdLlure
stronqest
seemto be lmportantdemotivalors.
24
1O IEADING AND MOTIVATING
Exercises
I0.1 Finda word in the first two sectionsol the text
oppositethat matcheseachdetinition below.Thewords
appearin order
/wa aonls\[ ar t'e begrn-rng
7 rhrcewards(he^holertJaton._olt-srorF padoI i
3 theway n wh ch someones nvolved
in an aclivity;positon
undeGtanding
howotherpeop€feel
5 knowedgethat |5b.sedon feelings
ratherthanfa.ts
6 o vrnasomeone
morccontrclov€rth€irlifeandwork
8 results
'10.2 Thetext mentions'praise,appreciationand
r€cognition'asbeinga part of motivation.which one of
theseis the strongestmotivator?
10.3 Learn€rsof Englishoften usethe word
'sympathetic'whentalking about someonesuchas
a good l€ader Put a tick (/) by the detinitionwhich
matcheshow a native.tpeak€rusesthis word.
1 friendy, n ce
probemsandhelpthem
2 wi n9 to understand
someone3
1O.4 Makephrasesfrom the'Motivation'sedion ol the
text by matchingan item lrom eachcolumn.
(morivalor)
I posiiv€=\
achievement
'eeobaclf'on yourbo., 'n ol vdlorr
\
2 neqatve
3 senreol
recogn
tion(demotiv.tor)
(demotivator)
4 lackof
experienc€s
wth colleaques
5 company
orient€dbu, n€ssword
6 physca
7 task'
8 f nancia
10.5 Completeeachsentencewith the corect form of
the word in italics.Som€timesyou will needto usea
negativetorm (de-,ur-).
a tb the. .. . ....................
company
ln ihef eld
b t3 the market
c SheshowedexceLlent
ability
a Sense
of achevements probably
the numberone
t offeredno few challeng€s.
I was
c h a n g en a fan-moving
world snl
b Thissituationis out ol control It5 compietely
sansly
a A lob welldoneg vesmea qreatfeelingof
b Myworkng condtionsareteribe. Theyrelun totaly
a Shesgoodat separatjng
d compexprobleminlo its parts
shesvery
b On llrewrole. "greewill yoL
10.5 Readthe text about influencing,then answerthe
people.lts a hiddelsk.ll
I eadersdregoooarrr' renc,r9
L - vF y mpofl"rl orl ole1 rgro'ed lrlJercTg m€y
rakelhe iorm ol persuadingpeopl€to adopl theirideas
inspirng peope to achievece ain goals, or crcating
Inlluencing
requires
a mixol interpersonal,
communicalion
presenlalion
sk ls Andmoslimportanlly
andass€rtveness
you need to be abe to adaptand modilyyour personal
stylewhenyou see the eii€ct its havingon others You
can'tlorceyour deason otherpeope - theyhaveio teel
andappreciated.
acknowledged
undefslood
There's
Theydont
a kindol buzzarcunda good nfluencer.
moan,blameand complan. Theysee whal needsdoing
and
andthensladtalkingto othersto lry 1ogel agreement
aclionFinda word trom the text that meansi
I reach,succeed
in gettLng
2 abrly ro e<pessyo-rrdeas'rr.rlly
a1dconfderly
4 (infonal) Ieelingol p easureor excitement
\ , n f o . m a l l c o m p L a1r _a n a _ 1 o yn q w a y
Se€ page 147 for some discussiontopics.
