QUALITY 3.1 What quality means Commitment Craze Elusive Enchanting WORDS a strong belief that something is good and that you should support it something that suddenly becomes very popular, but only for a short time an elusive person or animal is difficult or impossible to find or catch very interesting and attractive the reason for a particular action or the result you want to achieve something that is popular or fashionable for only a short time to pretend to have a feeling that you do not have relating to the essential qualities or features of something or someone the practice of making products that will quickly become old Planned obsolescence/ Build in fashioned, or will not last long, so that people will need to replace them obsolescence makes short sharp knocking sounds as it moves or shakes Rattle approximately Roughly to make a continuous deep sound Rumble the purpose of doing, getting or achieving something for Sake if a situation sours it stops being successful or satisfactory Sour a continuous flow of people or things Stream to try hard to do something that you find very difficult Struggle phrase to expect something always to exist or happen in a particular Take for granted way a mistake or problem that you should try to avoid Trap large pieces of electrical equipment used in people's homes White goods End Fad Fake Intrinsically Additional words Admission Adopt Appeal Caught up Cease Edge Flaws Folk Offspring Remain Require Shrink the money that you pay to enter a place to accept or start using something new to attract or interest someone to learn or discuss the most recent news (наверстывать) to stop the part around something that is furthest from the centre a mistake or bad characteristic that stops someone or something from being perfect = people = the same generation of products (потомство) to continue to exist when everything or everyone else has gone to need or demand something to become smaller, or to make something smaller PHRASES a limited time, to upgrade electronic goods, spare parts, labour time, recycle products 3.2 Quality and standards Cost-effective End user Fit for purpose Flawed Flimsy Heavy-duty In the eye of beholder Lean Machine Marketing manager Process engineer Internal/External quality auditor Shoddy Stakeholder Tolerance Workmanship WORDS giving the most profit or advantage in exchange for the amount of money that is spent the person or organization that uses something rather than an organization that trades in it adjective of a good enough standard for a particular use spoiled by something such as a fault or mark, or lacking something badly built or made, and so likely to break easily strong and not easily damaged phrase used for saying that different people perceive things differently a lean business spends as little money and employs as few workers as possible so that it will make a good profit to give metal, wood or plastic a particular shape by cutting it on a machine an individual or an employee in an organization who carries out marketing activities like branding, product promotion, new product development, market study, customer relationship etc responsible for designing, implementing, controlling and optimizing industrial processes ensure a business's goods and services meet quality standards shoddy work, services or products are of a very low standard somebody who is affected by or who has an interest in the success or activities of a company the amount by which the size of a part of a machine can be different from the standard size before it prevents the machine from operating correctly the skill with which something was made or done Additional words Evaluate Competitor data Compliance Cracked Deluxe Disposable Flawed Fragile Intended Kaizen form an idea of the amount, number, or value of; assess data collected through observing competitor activities the act of obeying an order, rule, or request If something is cracked, it is damaged with one or more thin lines on its surface very comfortable and of very high quality product is intended to be thrown away after use not perfect, or containing mistakes easily damaged, broken, or harmed planned or meant. a Japanese way of running a company by always trying to improve the way people work and what they do Scratched Secondary considerations Tough Best practice Continuous improvement Customer expectations Design fault Industry standard Measurable objectives Quality assurance Resource management Statutory requirements Technical specifications to cut or damage a surface or your skin slightly with or on something sharp or rough is how the car performs in the crash tests strong; not easily broken or made weaker or defeated PHRASES the most suitable or efficient way of doing something what the Japanese call kaizen. constantly improving the product and process the qualities that the end user believes the product or service should have a flaw in a product which is due to it being poorly designed the accepted norm in a particular field of business defined targets established to measure improvements in quality the system put in place to ensure that quality targets (цели) are met how the materials, investment or labour to produce a product or service are managed compulsory rules imposed by the government the precise guidelines which establish how the product should be built 3.3 Passive structures and have something done Admit Faded Fitting Forklift Heap Loading bay Logistics Mislay Night shift Overflow Rack Round-the-clock Skip Spot Stack Tactful Take the blame Underlying WORDS to agree that something is true, especially when you are unhappy, sorry, or surprised about it if something fades, it gradually becomes less clear or noticeable until it finally disappears a small part that you connect to something a vehicle that uses two long metal bars at the front for lifting and moving heavy objects a large pile of something, especially an untidy pile an area from which goods can be loaded on and off trucks, trains, etc. the activity of transporting goods to customers or to places where they are bought or sold to lose something for a time, especially because you cannot remember where you put it a period when some people work during the night in a workplace (intransitive) to flow over the top of a container because it is too full an object used for storing things that consists of a row of small shelves, spaces or hooks happening or done all day or all night a very large metal container used in the building industry for waste. It is carried away by a truck when it is full to notice someone or something to arrange things so that they are placed one on top of another someone who is tactful is very careful in the way that they speak and behave so that they do not upset other people to accept that you are responsible for an accident, problem or bad situation underlying causes, fuels, ideas, etc. are the real or basic ones, although they are not obvious or directly stated Additional words Pile Hooks Go off Mend Meantime Patch Pallet Truck an amount of a substance in the shape of a small hill or a number of objects on top of each other a curved piece of metal or plastic used for hanging something on, or a similar object used for catching fish If a light or machine goes off, it stops working. to repair something that is broken, torn, or not working correctly In the time between two things happening, or while something else is happening a small area that is different from the area around it a flat wooden structure that heavy goods are put onto so that they can be moved a large road vehicle that is used for transporting 3.4 Delivering presentations Acronym Digress Jargon Make or break Signposting WORDS an abbreviation consisting of letters that form a word if you digress from a subject, you start to talk or write about something else special words and phrases that are only understood by people who do the same kind of work phrase to help someone or something to be very successful or to cause them to fail completely clear or noticeable indicators that give structure to speech of writing Additional words Capacity Consumption Excessive Part Failure rate the amount that something can produce. the action of using up a resource. more than is necessary, normal, or desirable; immoderate. Failure rate is the frequency with which an engineered system or component fails, expressed in failures per unit of time. It is usually denoted by the Greek letter λ (lambda) and is often used in reliability engineering PHRASES Referring to graphics The graph shows the… As you can see, … Digressing Just to digress a moment… By the way… Restating/Reformulating In other words, … What I mean is Emphasizing And basically, that’s why I must emphasize that … Checking understanding Is that clear so far? Does that make a sense? Ending one point I think that covers That’s all I want to say about Moving one So, now let’s turn to Now, I’d like to look at Anyway … 3.5 Writing. Emailing: Quality problems Batch Bin Dashboard ERP Flaws Lab-ware Leak Pallet Scratch Stain Teething problems Vial WORDS a number of things or people that arrive or are dealt with at the same time a plastic bag that you put in a bin to hold the rubbish a visual display with business information presented on a single screen enterprise resource planning: the management of a company’s information and resources by means of an integrated computer system a mistake or fault in something that makes it useless or less effective objects that are used in a laboratory if a container leaks, liquid or gas comes out of it through a hole or crack a flat wooden or metal surface used for moving or storing heavy goods a thin mark on a surface to leave a mark on something accidentally minor problems that a new company, project, product, etc. may have in the beginning a small bottle used especially for storing liquid medicines Additional words Get onto smth Lab-ware Mutual Nuisance Penalty clauses Subcontractor Supplier What’s up at your end? Filling machine to start to do or deal with (something) "We need someone to send out the invitations." "I'll get onto it right away." 2 : to start to talk about something How did we get onto this topic? 3 British : to speak to or write to (someone) about a particular problem, job, etc. All the glassware and other equipment used in many different types of laboratory, but excluding specialist equipment such as spectrometers experienced or done by each of two or more parties towards the other or others. a person or thing causing inconvenience or annoyance. that calls for a penalty to be paid or suffered by a party under specified terms (as in the event of a breach) a firm or person that carries out work for a company as part of a larger project. a person or organization that provides something needed such as a product or service. Another reason “in your place” sounds weird is that it usually refers to a completely different meaning of the word place: “in your place” means “if I were you”. On the other hand, “on your end” and “at your end” are both idiomatic and pretty much synonymous are used for packaging, mainly for food/beverage but for other products as well. PHRASES 3.6 Case study: Zaluski Strawberries Bruise Bulk Decay Harvest Outlet Punnet Ripe Shallow Shed Shelf life Shriveled Sound Squash Stack Straw Tray Wastage WORDS to damage a piece of fruit ‘and cause a soft brown area to appear on its surface the bulk of something is the majority or largest part of something to be gradually destroyed as a result of a natural process of change the activity of collecting ‘crop: the corn harvest a shop or place where a particular product is sold: Most of the sales are through traditional retail outlets. a small container like a basket, in which fruit such as strawberries are sold ripe fruit or crops have grown to their full size and are ready to eat or use with only 4 short distance from the top or surface to the bottom; the opposite of deep a building, usually made of wood, in which you store things he amount of time that a food, medicine or similar product can be kept in a shop before it is too old to sell if something such as 4 plant shrivels or shrivels up, it becomes smaller and thinner than usual and it does not look fresh and healthy healthy or in good condition to damage something by pressing or crushing it and making it lose its normal shape to arrange things so they stand one on top of another: She began stacking plates on the trolley. the yellow stems of dried crops such as wheat a flat open container with raised edges used for holding or carrying things the amount of something that is wasted Additional words Stem Crop Substandard Cooler Decaying Shrivel Fragile Nitrogen Fertilization the main body or stalk of a plant or shrub, typically rising above ground but occasionally subterranean. a cultivated plant that is grown on a large scale commercially, especially a cereal, fruit, or vegetable. below the usual or required standard. a container like a box with a lid, used for keeping food and drinks cool: to become gradually damaged, worse, or less; to cause something to do this to become dry, smaller, and covered with lines as if by crushing or folding, or to make something do this easily damaged, broken, or harmed: a chemical element that is a gas with no colour or taste, forms most of the earth's atmosphere, and is a part of all living things the action of spreading a natural or chemical substance on land or plants, in order to make the plants grow well WORDS Additional words PHRASES WORDS Additional words PHRASES WORDS Additional words PHRASES
