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Bikkulova Julia

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Bikkulova Julia
Female, 25 years, born on 22 July 1997
+7 (926) 4902522
[email protected] — preferred means of communication
Reside in: Moscow
Citizenship: Russia, work permit at: Russia
Ready to relocate, ready for business trips
Desired position and salary
Technical Engineer
Specializations:
— Analyst
— Tester
— Information security specialist
— System administrator
— Product manager
Employment: full time
Work schedule: full day, shift schedule, flexible schedule, remote working
Desired travel time to work: any
Work experience — 7 years 9 months
July 2020 — till
now
2 years 11 months
Freelance
Expert
Work as an expert in solving various tasks in technical and humanitarian fields on freelance
educational product exchange sites.
June 2018 — till
now
5 years
Freelance
Moscow
Tutor
Conducting face-to-face and remote classes in mathematics, physics, computer science and English
language.
March 2022 —
March 2023
1 year 1 month
Teleperformance Russia Group
www.teleperformance.ru
Business Services
• Call Centers, Operations Control Services
Customer Service Specialist
Working with incoming requests from dealers on the English line of the BMW project, searching for
suitable solutions in the knowledge database, communicating with customers in the CRM system
ITSM, in chats, in calls, conducting remote sessions to help dealers implement IT solutions.
During the first few months of work, rose to the position of Backup Supervisor of the BMW project and
performed the following SV tasks both during the period of SV replacement and during the period of
work together with SV:
1. System monitoring (quality assessment) and face-to-face control of the work of line agents.
2. Analysis of daily KPI reports.
3. Working with agents: motivational conversations, trainings on project information, error analysis,
Resume updated 23 May 2023 at 13:03
setting goals as per SMART technology.
4. Communication with the German Heads.
5. Participation in calibrations together with the management team.
September 2015
— June 2021
5 years 10 months
IBRAE
Moscow
Power Industry
• Nuclear Power (Power Generation, NPP)
Technician
Internship at the basic department at the university.
Education
Master
2021
Moscow Institute of Physics and Technology (State University), Moscow
Department of Problems of Physics and Energetics, Problems of Safe Development of Modern Power
Technologies
2019
Moscow Institute of Physics and Technology (State University), Moscow
Department of Problems of Physics and Energetics, Problems of Safe Development of Modern Power
Technologies
Key skills
Languages
Skills
Russian — Native
English — C1 — Advanced
Spanish — B1 — Intermediate
Pascal
Python
Presentation skills
Fortran
MS Office
Organization Skills
Analytical skills
Training
Business English
Avaya Call Management Systems
CRM
Customer Support
Multitasking
Sales Skills
QA
ITSM
Client management
Personnel management
Driving experience
Driver's license category B
Further information
About me
Punctual, responsible, hardworking. Tend to constantly acquire new skills and develop myself.
Easily and quickly teachable. Have willingness to grow and develop.
Organizational, communication and presentation skills.
Ability to work in a team.
Ability to work in multitasking mode.
Work experience as a technical support engineer, team supervisor, trainer, QA engineer.
Experience in organizing and conducting various online and offline events for University:
Olympiads, conferences, meetings.
Work experience as a tutor in exact sciences and languages.
Work experience as a freelancer on educational services exchange sites (average rating 5.0; more
Bikkulova Julia • Resume updated 23 May 2023 at 13:03
than 1000 positive customer feedbacks).
Links to work profiles with customer reviews:
https://a24.biz/authors/2658516/
https://vsesdal.com/user/1240163/yuliya
https://sdelau-uroki.ru/main/user/85930/
https://profi.ru/profile/BikkulovaUI/
English Language: Advanced level (C1)
Spanish Language: Nivel Pre-Intermedio (B1).
Confident PC user: MS Office (Word, Excel, Power Point).
Programming at the basic level: Python, Pascal, Fortran.
Bikkulova Julia • Resume updated 23 May 2023 at 13:03
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