FinPeople product & services https://finpeople.group/ 1 Messages and Email Communication instructions “With messenger conversations, most people prefer them to phone calls and they can initiate them while on their couch watching TV.” Plus, “Messenger ads are also a way to set yourself apart from the other 99% of marketers who are going down the traditional call route.” “Connecting on messengers is proving to be one of the best ways to close more deals.” Average European checks their phone 90 times a day and every 12 minutes while on vacation! 62% of the sample surveyed stated that they would rather go a week without chocolate than lose their phone for a single day Messenger-based sales is not a trend. It is the new wave that is crashing down on the previously established shore of communication. And it is big. Calling it is one of the least effective ways your sales representatives can spend their time. Call must be used only to close deals and but the preparatory work should be in messengers. Calling is a great “instant” communication tool, but only if both parties are on the phone or online at the same time. As soon as one of them leaves, the connection is lost. Emailing allows for asynchronous conversation, but the waiting period can be extended up to days or even weeks, and nobody wants to sit and wait around for a reply. A huge benefit of using messengers to connect with your clients is the offer of asynchronous communication. The asynchronous nature of chatting via messengers allows sales representatives the chance to assist a countless amount of customers simultaneously as they type out a quick message, provide a detailed answer, outline the specifics of a certain product or proposal or send the customer any requested information quickly and easily. Let your customers know about Messengers. ❏ Put a link in your email signature: Prefer to chat? Send us a message on WhatsApp! ❏ Offer it during your next call: “So, is the phone the best method for staying in touch? We can also chat via Telegram if that works better for you.” FinPeople product & services https://finpeople.group/ 2 Messengers If you find a prospect's phone number in any messenger, you should start a conversation directly from the messenger. With messenger conversations, most people prefer them to phone calls and they can initiate them while on their couch watching TV. Messenger ads are also a way to set yourself apart from the other 99% of marketers who are going down the traditional call route. Benefits: ● You become a friend and companion If you have a connection with a client in messenger, subconsciously you will be considered as a friend and partner ● Availability he can ask you something - you can clarify when he is available ● better communication If the connection is bad and it is interrupted, you can record a voice message - you can text or make a voice call ● uniqueness you will be different from other Sales that reach the client only by phone The most important messenger is telegram because there are channels and chats with free signals During the closing process you must communicate with a client in private messenger. Messages should be short and the purpose of messages is: first of all, get feedback and talk with the client and only then promote the product and offer to call, ideally make sure that the client himself asks to call him as there are conditions for the provision of services Firstly you ask question just to get a reply First you ask a question to which 95% will answer you “yes” Example: Hey, It Anna from FinPeople Are you still interested in free signals? / Do Then For you which want leading markets Are you still looking for free signals? the signals questions do you configured for want to today? communication get signals? I am a real person and your reply will go directly to me I will contact you shortly here, Ok? FinPeople product & services https://finpeople.group/ 3 I have Are you online? Would you like a to receive question more information for you about AutoTrading? would you like me to send you an email? I have sent an email to you about services - have you read it? I would like to share https://www.youtube.com/watch?v=2QpvvV0mhvE a video with you Would you like to see a video with predictions? You not answering me - so I am sharing the video with you about Tesla it is a good time for long position https://www.youtube.com/watch?v=ka4rTUU3QEo Sorry not this video I will send to you why Ok? https://www.youtube.com/watch?v=HYP0o_H1JGU Have you seen https://www.youtube.com/watch?v=K6StrNo2DxQ If you are not ready yet, I will send it to just buy a promotion Tesla stock the to you video?? an educational videos You know as part of finPeople community we want you to be financial educated so you will be controlling your financial wealth I would like you to offer use wisely the world-class investment technologies to grow you wealth When the client answers - you can use all the questions that you have not yet used from the list above and also use the following questions to consolidate the communication May I What this is evaluate ask a are very what question? How your important type of goals question signals How much are you planning to earn per month? What investment capital do Tell a little about yourself did you you find in as you we want us? trading? need should to send. to use? FinPeople product & services https://finpeople.group/ 4 Tell us about your investing experience What do you think is the difference between trading and investing? What do you think is the difference between investing to increase capital and investing to preserve capital? Do you know what diversification is? What is an investment portfolio? Your kind of activity? Have you ever been in business? Tell us about your success in any project. Who helped you on this project? “You see, that with the right partners in business you can achieve success - so we are such investment associates and I will tell you how we do it” Do you have a broker or trading platform on which you will receive signals? You need to execute these signals on a trading account. use the keywords Example keywords:best I will call and a client was looking for in the forex provide keywords: information free internet signals about stock best forex signals signals I will call and explain how to get free stock signals Ideally, to ask you to call him in a telegram and explain something - this call is needed not to close it, but to get closer to the client, so that later when you advised him a broker he would not hesitate How to make him ask for a call? Well, it's better to answer this question quickly by voice, but now I'm busy / busy, let me find the time and call ok? If the answer is ok, then write later I can call you in 10 minutes Wait 10 minutes and call Just do not offer anything in this call - only answers to questions and rapprochement - you can ask questions to identify needs - but do not offer to open an account in this call FinPeople product & services https://finpeople.group/ 5 Even when you are at the stage of calling a client, keep in touch in messengers, this will help you make a deposit, but also help to attract his friends as new clients Connecting on messengers is proving to be one of the best ways to close more deals. Email The Email must be personal and Firstly you ask question Уou ask a unique just no logo to get boolean just plain a text reply question: Use the questions that are prescribed in the messengers section, only it is fashionable to combine several questions in a letter and write a little more from yourself, but the email itself should remain short and motivate to answer I am a real person and your reply will go directly to me Do you have a Telegramm? I have some info for you there and If you want to communicate with me personally or you have any questions it is easier to communicate in WhatsApp / Telegram Example Hi Are Mark you still I will call and provide I'll get back to I prefer to OK? And have interested in information about the you with the send it a fantastic free signals? best forex signals information later. in Telegram? Wednesday! Even if he didn’t reply, you have a right to say that you have decided to contact him personally, because he didn’t reply to your email. Send a link to video at the Email https://www.youtube.com/watch?v=2QpvvV0mhvE it help to trust & dreams Test how client accept this So let's summarize 1. Main communication with the client, only through instant messengers. First of all, and by any means, get the customer's contact in messengers 2. Do not rush if you feel that the client is not ready - use all the portal tools to create enough taps for a deposit 3. Collect information and control the process in one place in the CPM - you should have access to all the client's communication and all the touches that the client received (ideally, use AmoCRM - The first CPM supporting sales based on Messengers amocrm.com by experience increases conversion by 2 times if not use messengers FinPeople product & services https://finpeople.group/ 6 and by 40% if they use messengers but do not have the opportunity to use the full functionality of message-based - CRM) FinPeople product & services https://finpeople.group/ 7
