Alsu Gizdatullina Senior Sales Associate 8 996 435 32 32 [email protected] Summary Fast-moving, personable sales associate with 4+ years of retail store experience. Extensive home supply product knowledge and technically proficient with modern point-of-sale systems. Maintained 98.5% positive guest feedback score. Certified Professional Sales Person (CPSP) certificate holder. Seeking to leverage proven sales floor, retail, and customer service skills to become a senior sales associate at Grant’s Home & Office Extravaganza. Experience Retail Sales Associate Bartlett Retail Stores, Stamford, CT October 2017–November 2019 Key Qualifications & Responsibilities ● ● ● ● Manned and walked the sales floor, proactively and reactively assisting customers with questions, concerns, and item purchases. Maintained up-to-date product knowledge and information on upcoming product releases. Guided customers on purchases based on interests, promotions, and other sales and preferential parameters. Performed general store upkeep during store hours and after closing, including cleaning messes, organizing shelves, and restocking items. Key Achievement ● Achieved a 98.5% customer feedback score upon first month of work and maintained it for 2 years. Junior Sales Associate Sun-Drenched Outerwear, Stamford, CT August 2015–October 2017 Key Qualifications & Responsibilities ● ● ● Assisted customers with clothing purchases and fashion-related decisions. Performed cross-sells and upsells based on client’s interests and tastes to maximize store revenue. Rang up purchases for clients while promoting store credit card and awards program. Education Bachelor of Science in Retail Sales Management KFU Completion: 2017 Relevant Coursework: Leading Organizations, Essentials of Services Marketing, Retail Management, Business Operations and Administration, Communication and Leadership in Retail Environments, Building Sustainable Businesses, Logistics Fundamentals. Skills ● ● ● ● ● ● Excellent Customer Service Great Communication Skills POS & Cash Handling Time Management Brand & Product Knowledge Friendliness & Empathy Certifications & Licenses ● ● CPSA Certified Sales Associate (CSA) NASP Certified Professional Sales Person (CPSP)
