PROPOSED – TAFE & Uni Job Boards "Since working on the Westpac IT Service Desk I have developed my skill set, grown my career and worked with amazing people. It’s dynamic, innovative and the work we do makes a difference to our customers.” Service Desk Agent Part time permanent opportunity – from 16 hours per week Delight our internal customers with your outstanding service skills Based at either Adelaide or Lockleys, SA As a Service Desk Agent, you will be responsible for supporting our internal customers with their IT enquiries. This includes: Resetting passwords. Following step-by-step instructions to restore faulty applications and equipment. Helping customers submit orders for new apps or equipment. Guiding customers to self-help tools. Recording all activities in our ticket logging system. To be successful in this role you will: Enjoy learning new things. Have an interest in technology or data analytics. Work as part of a team delivering service and support, with a great customer service focus. Have critical thinking and problem-solving skills. Have clear communication skills. Be self-motivated, with a positive attitude towards your work. Be available to work a minimum 16 hours per week, between Monday and Friday, 7:30 am to 5:30 pm. What we offer: Initial process and systems training to enable you to effectively serve our internal customers. A Coaching Hub which offers further skills development and 1:1 support. Attractive salary with additional employee benefits. Opportunities to apply skills gained from your studies in a “real world” environment. Opportunities to develop your networking skills by participating in Employee Action Groups such as: The Youth Network; Women of Westpac; GLOBAL (LGBTI); Brothers & Sisters (Vision for a workplace that understands, respects and celebrates Indigenous Australian Employees) Further workplace flexibility once you are fully trained; as we operate 7 days per week, 6:00 am to 10:30 pm (ACT). Note: Position vacancies are ongoing.
