PPT, 6.74 Мб
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© 2013 Avaya Inc. All rights reserved. 1 Полнофункциональное (Full Stack) решение для предприятия размером до 3000 абонентов Avaya IP Office Platform • • • IP 500 V2 IP Office Server Edition IP Office Select Contact Center • • Collaboration/Video • IP Office Contact Center Contact Center Select (Avaya XT Embedded Server for IP Office, Avaya XT Endpoint with Embedded Server for IP Office) Mobility • • Avaya one-X® Mobile Avaya Flare® Experience UC, Mobility and Voice Networking Security • • Avaya Video Collaboration Solution for IP Office • • • Avaya SBCE Avaya Identity Engine Avaya ERS 3500 Series Avaya ERS 4800 Series Avaya 9100 WLAN Services © 2013 Avaya Inc. All rights reserved. 2 Сегодня: разворачивает решение емкостью до 3000 абонентов в центральном офисе IP Office Manager Call Sever, Applications, Management, Licensing Deploy as All-in-One Communication Solution (IPT+VM+AA+UC+CR) IPO Primary Server Integrated UC capabilities PSTN / PRI IPO500v2 Trunk Gateway Centralized Management Centralized Licensing Investment Protection © 2013 Avaya Inc. All rights reserved. 3 Завтра: расширяемся на 150 филиалов IP Office Manager Call Sever, Applications, Management, Licensing Deploy Branch Gateways Add Licenses on HO System Protect Investment IPO Primary Server PSTN / PRI IPO500v2 Trunk Gateway Head Office © 2013 Avaya Inc. All rights reserved. IPO500v2 Trunk Gateway PSTN / PRI Distributed Branch 4 В будущем: собираем все под «зонтик» Aura Avaya Aura® System Manager Centralized Management Data Center 1 Applications Centralized Trunking PSTN SIP SP GW CM (serving users in HQ and other sites) Deploy Avaya AURA Add More Branches Consolidate Branches AURA SM SBC Protect Investment VoIP-Ready WAN SIP PSTN / PRI IPO500v2 Trunk Gateway Distributed Branch © 2013 Avaya Inc. All rights reserved. SIP IPO500v2 Trunk Gateway Distributed Branch PSTN / PRI 5 Avaya IPO SE в цифрах: IP Office Server Edition – R9.1 Users across 150-Sites Licensed based Up to Voice Messaging ports Licensed based Up to one-X ®Portal users Licensed based Up to Up to Receptionist Licensed based IP Telephony , Audio Conference Voice Messaging IM, Presence, PtP Video Web Collaboration © 2013 Avaya Inc. All rights reserved. Mobile UC Client 6 Функциональность различных типов абонентов Choices Based On Job Function Also available: Receptionist Customer Service Agent Customer Service Supervisor Power User Office Worker Basic User IP Office User Solutions All user solutions, except for Receptionist, require Preferred Edition software of higher. Customer service agent and supervisor require Contact Center. © 2013 Avaya Inc. All rights reserved. 7 Телефонные аппараты IP Office Premier, Flagship 9600 IP Desk Phones Gigabit Ethernet with embedded switch* 3-button, H175 8-button, and touchscreen options Color display* H.323 or SIP Hybrid Value-Based Telephony 1400 & 9500 Digital Sets 1600 IP Desk Phones 4, 8, and 16-button options Paper or paperless label options Lower energy requirements Same usability as IP Phones Key-System Like Operation Paper Button Labels 3, 8, and 16-button options H.323 IP Telephony Conference Phones Wireless B100 Series Phones DECT & Wi-Fi Sets Small to large coverage areas Standard and ruggedized options © 2013 Avaya Inc. All rights reserved. Avaya OmniSound Technology Super Wideband Audio Analog or IP Small to large conference rooms and executive suites 8 Avaya Communicator – для Windows и iPAD Intuitive Collaboration Solution Compact User Experience Voice, Video, IM, Presence Web Collaboration Contact Filtering TLS / SRTP Security Windows & iPAD Support Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License © 2013 Avaya Inc. All rights reserved. 9 OneX Mobile Sophisticated Mobile Collaboration Voice over WiFi / 3G / 4G Meet-Me Audio Conf. Add/Delete Roster Contact Auto-Fallback VoIP to Mobile Geo Presence iOS & Android Support Supported on Preferred Edition, Server Edition, and IP Office Select – Require Power User License © 2013 Avaya Inc. All rights reserved. 10 OneX Portal Integrated Meet-Me Audio Conferencing Web-Client, Call Control IM, Presence Meet Me Conferencing Add & Drop participants Web Collaboration Access via desktop, browser, tablet, smartphone Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License © 2013 Avaya Inc. All rights reserved. 11 Интеграция с внешними приложениями Embed Avaya UC in the applications you already use Supports popular applications Lync Outlook Salesforce.com The capabilities you need IM/Presence* Click-to Call Directory integration *Note: IM/Presence supported with Outlook and Lync integrations Supported on Preferred Edition, Server Edition, and IP Office Select © 2013 Avaya Inc. All rights reserved. 12 Web Collaboration Powerful Web Collaboration Solution Integrates with IP Office Audio Conferencing Desktop/Application Collaboration Document sharing White Boarding Supported on Preferred Edition, Server Edition, and IP Office Select – Require Office Worker or Power User License © 2013 Avaya Inc. All rights reserved. 13 Территориально распределенная сеть High-availability without high costs and complexities Every site has an automatic backup Secondary Server Location 2 Primary Server Active calls stay connected No idle hardware Headquarters Location 3 No additional licenses Location 4 Highly-Resilient Architecture © 2013 Avaya Inc. All rights reserved. 14 Avaya Contact Center Select Derived from AACC Full, blended multichannel 10 to 250 agents – Agents can be voice only, multichannel only or both! Single or multiple locations – In the office – Remote Inbound/Outbound/Call Back Supported globally – Multilanguage (G14) © 2013 Avaya Inc. All rights reserved. 15 В каких случаях предлагать CM? Тотальный SIP Емкость больше 2000 абонентов Большая нагрузка (BHCC > 18 000) Горячее резервирование без остановки сервиса Поддержка COРМ Крупный контактный центр Наличие особых требований Web Collaboration и Messaging © 2013 Avaya Inc. All rights reserved. 16 Пример расчета (APL) Решение Аппаратная часть/ПО, $ IP 500V2 R9.1 300IP + 2E1 Office Worker 5000/31000 Стоимость на порт, $ 120 SE 9.1 300IP + 2E1 Office Worker 6000/37000 140 Aura 6.3 300IP + 2E1 Core 21000/82000 343 SE 9.1 2500IP + 10E1 Power User 28000/625000 261 Aura 6.3 2500IP + 10E1 (2000 Core + 500 Power) 87000/737000 330 © 2013 Avaya Inc. All rights reserved. 17 Решение Avaya для Mid-Market Unified Communications Video Broadest endpoint support Room, desktop, mobile Most flexible deployments Supports 3rd party devices Rich UC feature set Simple, affordable Security Networking Protects SIP trunks Automated provisioning Secures remote endpoints Rich feature set Active packet inspection 50% lower TCO © 2013 Avaya Inc. All rights reserved. 18 Схема стенда 3G/4G ERS 3510 104 Dmitry Evgenyyy 105 107 Demo1 Snapp 101 Alice © 2013 Avaya Inc. All rights reserved. 102 Боб 103 Carl 106 Demo2 19 Схема стенда (мобильный вариант) 3G/4G 104 Dmitry 105 Evgenyyy © 2013 Avaya Inc. All rights reserved. George 107 103 Carl 20 План демонстрации Базовая телефония Вызовы между абонентами разных типов Групповой вызов Голосовая почта: смена языка приветствия Запись вызовов с IP аппарата Авто секретарь – установка Мобильный клиента для IPAD Установка обратного вызова Статус Обмен мгновенными сообщениями Запись вызовов Организация и управление конференцией Гео-локация Windows PC клиент Видео-вызовы Web-конференция Расширение возможностей стационарного телефона Управление телефоном через Web © 2013 Avaya Inc. All rights reserved. 21
