20-40% 60-80% Verbal communication is the use of words to share information with other people. It can therefore include both spoken and written communication. Non-verbal communication (body language) is the process of transmitting messages without spoken words that goes on in every face-toface encounter with another human being. Information can be conveyed through gestures and facial expressions (kinesics), eye contact (oculesics), touching (haptics), maintaining appropriate distance (proxemics), paralanguage (nonverbal cues of the voice), as well as object communication. Indirect communication Humour Self-depreciation Listening Voicing displeasure Expression ("Keep a stiff upper lip") Personal space Physical contact Gestures Eye contact Patience Paralanguage Object communication (clothing)