Загрузил Ataur Rahim

Market visit

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MARKET VISIT
23RD MAY, 2021
LACK OF STRUCTURE/ CONTROL
• They don’t maintain time strictly
• They don’t have an office where they can sit and have conversation which may help to
create a sense of structure and responsibility
• They don’t do any end of the day meeting. This can be introduced to make the SRs feel
accountable for their day
SRS CAN CHEAT
• SRs take order from one retailer and in the app, they split the order and make it look like
they took orders from more than one different retailers
• SRs take so many orders from the same retailer even though they are told not to take
more than 3 orders from one retailer
• SRs go to their home, call the known retailers and take orders from them. This hampers
expansion of mokam as they don’t approach new retailers
• While approaching retailers, SRs don’t really talk about our services. Lack of proper
training.
RETAILER COMPLAINS
• Our prices are higher than company rates (main complain)
• They order but don’t get delivered
• SRs stop going after some days
SR COMPLAINS
• Price fluctuates in the app. Though this can happen if the SR doesn’t check the price
before taking an order
• Products get stocked out after taking orders
• Deliveryman doesn’t wait if the retailers cant pay instantly
• People from mokam call retailers and tell them they don’t need SRs to order. (Sometimes
SRs give their own numbers instead of the retailer number and they receive these calls)
• They have to pay from their own pockets to take order from retailers as the prices are
high in our app
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