Загрузил vadim21124

License Audit Cockpit for Partners EN v0.3

Реклама
License Audit Cockpit for Partners
A Tool to Simplify License Audit Processing and Customer
Overviews
LICENSE AUDIT COCKPIT FOR PARTNERS
For Internal and Partner use only
CONTENTS
1
INTRODUCTION .......................................................................................................................... 3
2
PROCESS DETAILS .................................................................................................................... 3
3
3.1.
3.2.
LANDING PAGE: LICENSE AUDIT COCKPIT FOR PARTNERS ................................................ 3
Activities ..................................................................................................................................... 4
Links............................................................................................................................................ 4
4
LICENSE AUDIT OVERVIEW ...................................................................................................... 5
5
5.1.
5.2.
5.3.
CURRENT AUDITS ...................................................................................................................... 6
Traffic Lights – SAP Due Date.................................................................................................... 6
Standard Functions .................................................................................................................... 6
Audit-Specific Functions ............................................................................................................ 7
6
6.1.
6.2.
CUSTOMER OVERVIEW ............................................................................................................. 8
Standard Functions .................................................................................................................... 8
Customer-Specific Functions .................................................................................................... 9
7
STATUS E-MAIL .......................................................................................................................... 9
2
LICENSE AUDIT COCKPIT FOR PARTNERS
1
For Internal and Partner use only
INTRODUCTION
This quick reference guide is intended for administrators who carry out license audits with customers on
behalf of SAP partners. The License Audit Cockpit for Partners has been expressly developed for this
purpose – it centralizes all of the administrative work steps, which are described below.
2
PROCESS DETAILS
The flow chart below shows the standard license audit process: from the time at which the customer is due to
be audited to the time at which the audit is completed.
3
LANDING PAGE: LICENSE AUDIT COCKPIT FOR PARTNERS
From the landing page, you can either open the License Audit Cockpit application directly or you can carry
out various other activities.
3
LICENSE AUDIT COCKPIT FOR PARTNERS
For Internal and Partner use only
3.1. Activities
Activity
Description
Tip / Comment
Preview
measurement
results
You can display measurement results here.
First save the measurement results to a local directory. Then open the
relevant file from the browser window and choose Show results.
Note that only the file formats .xml
and .txt are supported.
Transfer
measurement
results
You can transfer measurement results to SAP here.
First save the measurement results to a local directory. Then open the
relevant file from the browser window and choose Submit.
•
•
•
Search for
completed audits
Note that only the file formats
.xml and .txt are supported.
Check the measurement
results before submitting them.
You can also transfer the data
directly from the License Audit
Cockpit.
You can search for audits that have been completed here.
Enter the required search criteria and choose the Search function.
3.2. Links
Link
Description
General information
for Customer
This link launches SAP Support Portal. You will be taken directly to the pages that are relevant for the
license audit.
General information
for Partner
This link launches Partner Support portal page. You will be taken directly to the pages that are relevant for
the license audit.
FAQs
This link shows you the most commonly asked questions and their answers.
Customer Results
Check List
This link shows you the most common checks that have to be done before results are transferred to SAP.
How to interpret
measurement
results?
This link explains you the structure of the measurement log and how to interpret the measurement results.
4
LICENSE AUDIT COCKPIT FOR PARTNERS
4
For Internal and Partner use only
LICENSE AUDIT OVERVIEW
The License Audit Overview area contains standard functions, which are described in detail in the table
below.
Function
Description
Tip / Comment
Refresh the License Audit Cockpit
Use this function to update the display of the License Audit
Cockpit.
Display the measurement results
When you select this function, a browser window opens.
From the browser, you can select the required measurement
results and display them.
The customer results must first be
stored in a local directory.
Transfer the measurement results to SAP
When you select this function, a browser window opens.
From the browser, you can select the required measurement
results and transfer them to SAP. The status of the
corresponding customer changes automatically when the
results have been received by SAP and further processed.
The customer results must first be
stored in a local directory.
Change page
Choose Back or Forward to navigate to the previous or next
page.
Personalize
Choose Personalize to configure your personal settings for
the landing page. You can choose to display the tables in the
reversed sequence and/or hide the table entries when you
first open the page (Start Collapsed).
The selection of functions is enhanced: this enables you to
save your changes, revert to the standard settings, or leave
change mode.
Choose Save to save your
data.
Choose Reset to Default to
revert to the standard
settings.
Choose Cancel to exit the
function.
Print Page
Choose this function to print the page currently displayed.
5
LICENSE AUDIT COCKPIT FOR PARTNERS
5
For Internal and Partner use only
CURRENT AUDITS
The Current Audits table shows all of the customers currently undergoing an audit à As soon as SAP
creates an audit, it is displayed in the License Audit Cockpit.
The individual process steps can be taken from this table (send customer correspondence or reminder). The
respective status of each audit is also displayed.
As soon as an audit has been completed (or canceled), the corresponding table entry is removed and added
to the Audit History for the customer (Customer Overview table).
5.1. Traffic Lights – SAP Due Date
The traffic lights indicate when an audit is due and are defined as follows:
•
•
Green = up to 6 weeks before the SAP due date
Yellow = as of 6 weeks before the SAP due date
•
Red = once the SAP due date has been reached
5.2. Standard Functions
Function
Description
Tip / Comment
Export to Spreadsheet
Export the table to an external program.
Personalize
Select this function to configure your personal settings for the
table, for example, you can change the sequence of the
columns, hide individual columns, adjust the column width, and
so on.
6
LICENSE AUDIT COCKPIT FOR PARTNERS
For Internal and Partner use only
5.3. Audit-Specific Functions
Function
Description
Tip / Comment
View
You can change to another table view here.
Another table view must have
been created (standard
function: Personalize)
Audit detail
With this function, you can display additional
information about the selected audit and enter or delete
comments.
First select the relevant customer – multiple selection is
not possible.
Start customer audit*
Select this function to invite a customer for auditing.
You can either generate an e-mail or simply change the
status.
First select the relevant customer – multiple selection
possible by selecting Set Status only.
•
Send reminder*
If the customer does not provide the results, you can
use this function to create a reminder e-mail or simply
change the status.
First select the relevant customer – multiple selection
possible by selecting Set Status only
•
•
•
Create a standard e-mail
that you can use as a
template when sending
correspondence to the
customer.
This function can be
executed multiple times
without changing the
status again.
Create a standard e-mail
that you can use as a
template when sending a
reminder to the customer.
This function can be
executed multiple times
without changing the
status again.
Display Attachments
You can use this function to create an up-to-date
PDF/LAW XML measurement plan / Self Declaration
Form (if applicable) in PDF format/file with Relevant
Notes (if applicable).
First select the relevant customer – multiple selection is
not possible.
Results received*
When you receive the results from the customer, you
can make a note of it in the audit record.
First select the relevant customer – multiple selection is
possible.
Correction requested*
When you receive incomplete or erroneous results from
the customer, you can select this status and ask the
customer for missing / corrected measurement results.
First select the relevant customer – multiple selection is
not possible.
Note: The functions marked with an asterisk (*), which you execute from the table, are transferred
automatically to SAP so that all of the people involved see the same status at the same time.
7
LICENSE AUDIT COCKPIT FOR PARTNERS
6
For Internal and Partner use only
CUSTOMER OVERVIEW
The Customer Overview table shows all of the customers irrespective of their current auditing status. From
this table, SAP audits can be requested or applications made to postpone them. The Audit History of each
customer is also stored here.
6.1. Standard Functions
Function
Description
Tip / Comment
Export to Spreadsheet
Export the table to an external program.
Personalize
Select this function to configure your personal settings for
the table, for example, you can change the sequence of the
columns, hide individual columns, adjust the column width,
and so on.
8
LICENSE AUDIT COCKPIT FOR PARTNERS
For Internal and Partner use only
6.2. Customer-Specific Functions
Function
Description
Tip / Comment
Customer details
You can access information about the customer and previous
audits here:
• Customer master data
• Comments about the customer
• Information about the current audit
• History of past audits
7
Request new audit
Choose this function if you want to invite a customer for an
unscheduled audit. SAP will first check your request. As soon as
SAP has started the audit, the customer appears in the Current
Audits table. A request can be made only if the customer is not
currently undergoing an audit.
This function is not
available if an audit is
currently open for the
customer.
Postpone audit
If the time of the next planned audit is unsuitable, you can use this
function to postpone the audit. You must enter the new date and a
reason for the postponement. SAP will check your entry before
confirming the new date.
This function is not
available if an audit is
currently open for the
customer.
STATUS E-MAIL
SAP sends a status e-mail once a week, which contains the following information:
Status
Description
Tip / Comment
Reminder – Audits due
within next 4 weeks
The date on which measurement results are due from
the customers listed here is within the next four weeks.
Remind the customers of the
deadline.
New Audits – not yet
started
SAP has triggered a license audit for the customers
listed here. No activities have been carried out yet on
the partner side, and the status has not been changed.
Request measurements from
the customer or change the
status accordingly if the request
has already been sent.
Completed Audits
An audit has been completed within the last seven days
for the customers listed here.
The audit is stored in the Audit
History for the corresponding
customer and can be accessed
at any time.
9
LICENSE AUDIT COCKPIT FOR PARTNERS
For Internal and Partner use only
10
sappartneredge.com
© 2014 SAP AG. All rights reserved.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP
BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP
products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in Germany
and other countries.
Business Objects and the Business Objects logo, BusinessObjects,
Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and
other Business Objects products and services mentioned herein as
well as their respective logos are trademarks or registered trademarks
of Business Objects Software Ltd. Business Objects is an SAP
company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL
Anywhere, and other Sybase products and services mentioned herein
as well as their respective logos are trademarks or registered
trademarks of Sybase Inc. Sybase is an SAP company.
Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are
registered trademarks of Crossgate AG in Germany and other
countries. Crossgate is an SAP company.
All other product and service names mentioned are the trademarks of
their respective companies. Data contained in this document serves
informational purposes only. National product specifications may vary.
These materials are subject to change without notice. These materials
are provided by SAP AG and its affiliated companies ("SAP Group")
for informational purposes only, without representation or warranty of
any kind, and SAP Group shall not be liable for errors or omissions
with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express
warranty statements accompanying such products and services, if
any. Nothing herein should be construed as constituting an additional
warranty.
Скачать